Shipping policy

Last updated: 27 October 2026

Thank you for shopping with PetMommy. This policy explains how we ship your order.

Where we ship

We ship to Singapore and Malaysia.

Free shipping

Shipping is free on all orders to Singapore and Malaysia.

Order processing

We begin processing your order once payment is confirmed. Standard processing time is 1 working day. It may take longer during busy periods and public holidays.

Estimated delivery time

Delivery takes 1 to 3 working days. Delivery times are estimates. Courier delays and other events outside our control can affect them.

Shipping address

Please enter a complete and accurate address at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. To change your address after ordering, contact us as soon as possible.

Delivery problems

If your order has not arrived within the estimated time, or arrives damaged, email support@petmommy.shop or message us on WhatsApp and we will help you.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.