Refund policy

Last updated: 27 October 2026

We want you to be happy with your PetMommy purchase. If you are not, you have 30 days from the day you receive your order to ask for a return.

What qualifies for a return

• You request the return within 30 days of delivery.
• The product is in good working condition, with its original packaging and all accessories (for example the charging cable or dock, and the feather wand for RoboCam Pro).
• You have your order number or proof of purchase.

Normal testing and use during the 30 days are fine. We may reduce or refuse a refund if the product has been damaged by misuse, physically damaged, modified, or has missing parts.

How to return

• Email support@petmommy.shop or message us on WhatsApp with your order number.
• If your return is accepted, we will send you return instructions.
• Items sent back without first contacting us cannot be accepted.

Damaged, defective or wrong items

Please check your order when it arrives. If the product is defective, damaged or not what you ordered, contact us right away with photos or a short video so we can fix it, replace it, or refund you.

Refunds

We will tell you once we have received and inspected your return. If approved, we refund your original payment method within 10 business days. Your bank or card company may need extra time to show the refund. If more than 15 business days have passed after approval, contact us at support@petmommy.shop.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Warranty

Defects that appear after the 30-day return period may be covered by our 12-month limited warranty. See the Terms of Service.